Dominick from NJ says:
Reason: Charging 19.99 for a cd that is being sold elsewhere for 13.99.
Reason: Unless you are coming into purchase over $10K worth of equipment
the sales staff is unresponsive...(A little Pretensious). On one occassion
I waited 20 minutes to find out information on a piece of equipment...on
the 21st minute I went next door to Manny's. Another time once again equipment
in question was only about $2k, so I became invisible again...when I re-appeared
the sales guy gave some BS about periphiels needed, to maximize his sale
(The extras weren't needed). Decided to leave and take my business and
hard earned money elsewhere.
Location: Edison, NJ
Reason: .:Customer Service-Where the hell is it???:.
Today or Yesterday or sometime within the last 24 Hrs...I went to my
Sam Ash to pick up a few things. Now as an up and coming producer I spend
alot of time and money yearly in this store. I may not be P. Diddy or
Dr. Dre but potential is exponetial (*At least I'd like to think)...do
you think a brotha could get some assistance. I went in there to pick
up a simple mic stand and a filter (I'm turning my room into a make shift
studio). I know it's not $5000 worth of equipment but I don't care if
I was spending $5 help a brotha out. You never know what a customer may
have in mind...I could of been testing them. Well after waiting 5 minutes
to no avail...I went to another department in search of help...Be careful
of what you look for, you might get it. All this chick (Pardon the 'chick'
thing...keep reading) did was say "Well the stands are on the floor
and the filters are in the back". I could see that...but didn't bother
to see if I had any questions about anything...the items are pretty self-explaintory,
but where I work you never assume the simple is every easy for everyone.
So I picked up the items myself (*Not bitter...yet). I walked up to the
register and placed the items on the counter:
Check-out clerk: Can I help you? I hope I can help you?
Me:(What the phuck??? You HOPE you can help me...why phuck are you behind
the register if you can't ring up items) Yes
Check-out clerk:Did you pick these items out yourself?
Me:Yes (I'm not phucking idiot if that's what you're implying)
Check-out clerk:Did someone write up your order?
Me:No they all seem busy(Don't you see that? No vision plan here huh?)
Check-out clerk:Oh...I can't ring you up
Me:(You're behind the register...you have a scanner...look there are UPC
codes on these items...I graduated from grade school...I think you can...shit
I'll do it)
Check-out clerk:(Looks in the direction of one of the salespeople who
denied my existance when I was looking for crap) *Calls the name of the
saleperson* Can you write up his order?
Salesperson: No (Walks over to counter)
Check-out clerk:Come on (Whinning and shit)
Salesperson: I got to help this person over there or they will kill me.
Me:(Are you shitting me? Are they REALLY going to kill you? You know what
if they got a problem...tell 'em come see me.)
Salesperson: Look I'll just give you my code and you can do it.
Check-out clerk:Oh I don't know (Whinning and shit)
Me:(For crying out loud)
(Salesperson leaves)...(Time passes...will you...shit I had to say that)
Check-out clerk:The system doesn't allow me to
Me:(I think a scow came across my face at that point...with the notion
to put all the shit back, based on pure stupidity)
Check-out clerk:(Begins to scan items)
Me:(Must be a mircle..she can scan the items)
Check-out clerk:What is this? (refering to the mic stand...mic stands
USUALLY come in 2 pieces...you know the pole and the base)
Me:It's a mic stand (You work in a MUSIC store and you never seen a mic
stand...still no vision plan huh?)
Me:(Watching her scan the pole and the base...thinking: I don't think
she was suppose to scan both...I'm pretty sure the have the same SKU...pardon
the SKU shit but I used to work in retail).
Check-out clerk:*Calls out name of manager*
(Manager comes over)
Check-out clerk:Which one am I suppose to scan? (Refering to the pole
and base of mic stand)
Manager:Either one...they both have the same SKU
Me:(Isn't that what I said...o that's right that was in my head)
Check-out clerk:Oh ok that's what I did?
Manager:Alright(Then walks away)
Me:(You scanned both...I saw you do it)
Check-out clerk:Your total is:*Price included 2 mic stands*
Me:How much was the filter? (Giving her opprotunity to find her mistake
without chewing her head off)
Check-out clerk:It was *Price of filter*
(I didn't mention but when she first scanned the filter I asked her the
price because it wasn't on the package)
Me:(Will she catch her mistake...I might have to spell it out)...and the
mic stand was?
Check-out clerk:OH!!! That's why I don't like ringing up items if they're
not written up. (Took off one of the mic stands)
Me:(Just gimme my stuff man)
(As I'm walking away from the counter an employee wants to cash his check.
Of course the check-out clerk gave him a hard time...then wanted to know
how much the check was for...when I heard the amount...I cringed when
I heard it *He must have the vision plan*...I hope they make commission...no
wonder why service sucks.)
Me:(Walking towards the door where you have to have your receipt checked...and
also where you can get a bag for your crap)
Manager:(Half way looking)Oh, you're ok.
Me:(The receipt is covered by a box...you must have good ass eyes *Got
the vision plan huh?*. So I kinda paused...cause I really wanted a bag
for all this shit)
Bystander:I think he needs a bag(Looking at the manager like...you bafoon)
Me:(What the phuck lady? I know, I'm suppose to walk outside...drop and
break this shit and come back and buy some more.)Thank you :) (Kill 'em
Needless to say I will not be returning to that damn store. I like the
customer service at Guitar Center alot better. Everytime I go in there
is one employee that is cool...I guess because he is one of a few black
salespersons...and is happy to see young folk trying to do there thing
with music. The Ash is on my shit list...it's not the first time either...there
was another store in NYC that really pissed me off...High falluting Bastards.
If you weren't dropping 20 grand per month in there they weren't trying
to help or answer any questions. I'll be sure to visit after my first
deal...Make sure someone writes up everything I want...then just up and
say: "Forget it" and leave. (Why wait until a deal?)
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